Want to learn how to deal with unpredictable, unstructured business processes?

Participate July 15th at 12 pm EST in the  Tweet Jam Session: Mastering the Unpredictable with Adaptive Case Management  (#acmjam)

Connie Moore of Forrester Research along with authors of the newly published Mastering the Unpredictable book will host a Tweet Jam on July 15, 2010 from Noon – 2:00 PM USA EDT  to answer questions from business and IT practitioners about the top challenges they face in managing unpredictable, less structured processes. 

Key topics will include:

1. What are the similarities, differences and key trends for Adaptive Case Management vs. Business Process Management?
2. How would I know if I need case management?
3. Who in an organization should care about ACM? Why?
4. What are some specific examples of knowledge work that ACM supports? 
5. What is the primary benefit that a knowledge worker/case manager gets by using ACM? How about a manager?
6. How does analytics enter the picture?
7. Describe how process modeling for ACM might differ from BPM. Will BPMN be useful for ACM?
8. Is there such a thing as "Social BPM" or "Social Case Management"?  What does that mean to you?
9. Do we really expect ACM to displace the current tools used by knowledge workers?
10. How do you measure success in an ACM implementation?
11. What are some best practices for getting started with ACM?
12. What process improvement methodology/discipline are you using with Case Management - does it matter?

We want to hear your voice: Get your complimentary copy of Mastering the Unpredictable book.  Ten (10) books will be given to the most active and relevant participants in the discussion! 

Join the interactive conversation:  simply tune in to the #acmjam hash tag on Twitter or follow at Connie Moore (@cmooreforrester).   You can also tune in to coverage of the Tweet Jam at:

2010 BPM and Workflow Handbook
Spotlight on Business Intelligence

Click here for details and to download these preview chapters

• Foreword
  Keith D. Swenson, Fujitsu America, USA, and Vice Chair, Workflow Management Coalition
• Intelligent, Automated Processes: Embedding Analytics in Decisions
  James Taylor, Decision Management Solutions, USA
• Using BPM to Drive Clinical Intelligence and Process Oversight in the Acute Healthcare Setting
  Ray Hess, The Chester County Hospital, USA
• Enterprise Process Automation–Providing the Gift of Time
  Roy Altman, Peopleserv Inc., USA

2010 BPM and Workflow Handbook
Spotlight on Business Intelligence

Why focus on Business Intelligence?

Keith Swenson, WfMC Vice Chair says, "Regardless of whether you design a fixed definition in advance for a predictable process, or whether a case manager extends the plan for an unpredictable process while working, the results can be analyzed with process intelligence technology. Retrospective analysis can tell us if the processes are going according to plan, and can tell us if the plan itself is a good idea. In cases where work was performed without the guidance of a process, process mining, also known as automatic process discovery, can tell us what the process has actually been without having to involve people in lengthy, and error prone, interviews. Process mining can tell us what is efficient and inefficient about an existing work pattern, and it can give us a jump-start on new BPM implementation efforts when no previous process definition exists.

"Business (Process) Intelligence is a field that is just beginning to show very promising results. Eleven independent chapters bring us many views of this topic. After all, in the end, it is process analytics that keeps us all honest. Because it can measure performance, Business Process Intelligence is a critical part of delivering on the promise of improving performance of the business."

Table of Contents

Knowledge worker productivity is the biggest of the 21st century management challenges. In the developed countries it is their first survival requirement. In no other way can the developed countries hope to maintain themselves, let alone to maintain their leadership and their standards of living. - Peter F Drucker

Presented by leaders of the Workflow Management Coalition (WfMC) this webinar will show how Case Management supports Knowledge Work. Knowledge work accounts for 25% to 50% of all work, and the percentage is growing. Knowledge workers are typically the most highly paid members of any organization, including highly trained professionals and executives. That is why management sage Peter Drucker cited knowledge worker productivity as the highest priority for management in the 21st century.

Presented by one of the foremost authorities on business process modeling notations, methods and standards, this 45-minute webinar presents the findings from hundreds of hours of hands-on research and analysis of the current BPMN 2.0 specification, as well as BPMN conformance and serialization. Examined will be the changes introduced with BPMN 2.0 and the consequences these present to both developers and practitioners.  Following the presentation a 15-minute Q&A period will be provided.

Slides from the Current Webinar are now Available

February Archived Webcast is Here